# Refund & Cancellation Policy

Transition Transport

Last updated: 11 September 2026

We understand that plans can change. Our aim is to keep our refund and cancellation policy as simple and fair as possible.

## 1. Your £100 deposit

A £100 deposit is required to secure your bike transport booking.

The deposit reserves your space on our vehicle and allows us to plan routes, vehicles, staffing and other arrangements for your event.

Once your booking has been confirmed and the cancellation period has passed, the deposit is normally non-refundable.

## 2. Change your race instead

We appreciate that race plans can change.

Each booking includes one free deposit transfer to another eligible race or event, subject to availability.

To transfer your booking, simply contact us before your original bike collection has taken place.

Once a deposit has been transferred, a further transfer is not guaranteed.

## 3. Cancelling your booking

If you need to cancel your booking, please let us know as soon as possible.

If you cancel more than 14 days before your agreed bike collection date, we will consider any refund due on the amount you have paid above the £100 deposit.

Any refund will take into account:

* How far in advance you cancel

* Whether we are able to resell your transport space

* Costs we have already incurred

* Route and vehicle planning

* Staffing and operational commitments

* How close the cancellation is to your collection date

The £100 deposit will normally not be refunded once the applicable cancellation period has passed.

## 4. Cancellations within 14 days

Cancellations or changes made within 14 days of your agreed bike collection date cannot normally be guaranteed.

In these circumstances, we may retain the deposit and, where reasonably necessary, retain additional amounts to cover costs and losses that we have already incurred.

We will always consider the individual circumstances fairly.

## 5. If we cannot collect your bike

If, for any reason within our responsibility, we are unable to collect your bike and therefore cannot provide the booked transport service, you will receive a full refund of all amounts paid for that booking.

We will contact you as soon as possible and explain the situation.

## 6. If we have collected your bike but cannot complete the journey

In the unlikely event that we have collected your bike but circumstances outside our reasonable control prevent us from completing the journey, we will work with you to find the safest and most practical solution.

This could include returning or redirecting your bike where reasonably possible.

Any refund will be considered fairly based on:

* How far the journey has progressed

* Costs already incurred

* The reason the journey could not be completed

* Whether an alternative arrangement can be provided

* Whether your bike can be safely returned or redirected

Under our Terms & Conditions, the maximum refund in this situation is normally 50% of the full ticket price paid.

## 7. If your race is cancelled or postponed

If your race or event is cancelled, postponed, relocated or significantly changed by the event organiser, please contact us as soon as possible.

Where possible, we will try to transfer your booking to another suitable race or future event, subject to availability.

If a transfer is not possible, we will consider any refund based on the circumstances, including costs already incurred and whether the transport service has already commenced.

## 8. Your legal cancellation rights

Nothing in this policy affects any statutory rights you may have under UK consumer law.

Where you have a legal right to cancel, we will honour those rights.

If you ask us to begin planning or providing services during an applicable cancellation period, the amount refundable may be reduced to reflect work or services already carried out, where permitted by law.

## 9. Missed collection

Your bike must be available at the agreed collection location and time.

If you miss your collection or fail to make your bike available, we may be unable to provide the service and your booking may be treated as a customer cancellation.

In these circumstances, the deposit may be retained.

## 10. How refunds are paid

Approved refunds will normally be made to the original payment method.

Please allow a reasonable amount of time for the refund to appear in your account, depending on your payment provider.

## 11. How to request a cancellation or refund

To cancel your booking, request a transfer or discuss a refund, please contact us as soon as possible:

Transition Transport

Telephone: 07857 964410

Email: [[email protected]](mailto:[email protected])

Please include your name, booking details and the race/event you booked for.

We will review your request and respond as soon as reasonably possible.

## 12. Our promise

We understand that racing plans can change.

Although our deposits are used to secure limited transport capacity and cover planning costs, we will always aim to deal with cancellations and refund requests fairly and reasonably, taking the individual circumstances into account.

For full details of our booking terms, please see our Terms & Conditions.

Transition Transport

From your place, to the race.