Privacy Policy

Last updated: 11 September 2026

Transition Transport (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, make a booking or use our bike transportation services.

Transition Transport provides premium road bike transportation services, including transporting fully assembled bikes from your door to your race destination.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

## 1. Who we are

Transition Transport is the organisation responsible for your personal information.

Business name: Transition Transport

Website: https://app.transitiontransport.co.uk/

Email: [[email protected]](mailto:[email protected])

Telephone: 07857964410

Business address: 20 buttercup way newton abbot tq12 1gt 

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

## 2. Information we collect

We may collect and process the following information:

### Information you provide to us

When you contact us, request a quotation or make a booking, we may collect:

* Your name

* Email address

* Telephone number

* Billing information

* Collection address

* Delivery address

* Race or event details

* Booking and transportation details

* Information about your bike

* Any other information you choose to provide to us

### Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

* IP address

* Browser type and version

* Device information

* Operating system

* Pages visited

* Time and date of visits

* Website interaction information

* Referring website or advertising source

This information may be collected through cookies, analytics services and similar technologies.

## 3. How we use your information

We may use your personal information to:

* Respond to enquiries and requests for quotations

* Arrange and provide our bike transportation services

* Process and manage bookings

* Communicate with you about your booking

* Arrange collection and delivery of your bike

* Provide updates relating to your transportation

* Process payments and invoices

* Provide customer support

* Maintain business and financial records

* Improve our website, services and customer experience

* Understand how visitors use our website

* Measure and improve our advertising and marketing

* Send marketing communications where we are legally permitted to do so

* Prevent fraud, misuse or other unlawful activity

* Comply with legal and regulatory obligations

## 4. Our lawful basis for processing your information

Under applicable UK data protection law, including the UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

### Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as arranging and providing our bike transportation services.

### Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

This may include operating and improving our business, responding to enquiries, improving our services, protecting our business and website, and understanding how customers interact with our services.

### Legal obligation

We may process your information where this is necessary for us to comply with a legal or regulatory obligation.

### Consent

Where required, we may rely on your consent to process your information, for example for certain marketing communications or non-essential cookies.

Where we rely on consent, you have the right to withdraw your consent at any time.

## 5. Marketing

We may use your contact details to provide information about Transition Transport, our services, offers or relevant updates where permitted by law.

Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

We will not sell your personal information to third parties.

## 6. Cookies and website analytics

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device which can help websites function properly, remember preferences and understand how visitors use the website.

We may use:

* Strictly necessary cookies required for the website to operate

* Analytics cookies to understand website usage

* Advertising or marketing cookies where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings and, where provided, through our website's cookie consent controls.

Please note that disabling certain cookies may affect the functionality of the website.

## 7. Google and advertising services

We may use third-party advertising and analytics services, including Google services, to help us understand website traffic and measure the effectiveness of our advertising.

These services may collect information about your use of our website through cookies or similar technologies.

Where applicable, this may include information relating to how you arrived at our website, pages you visited and interactions you made with the website.

The use of these services will be subject to the relevant third party's privacy policies and our cookie settings.

## 8. Who we share your information with

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.

Depending on the circumstances, these may include:

* Payment providers

* Website and hosting providers

* IT and software providers

* Customer relationship management or booking platforms

* Email and communications providers

* Analytics and advertising providers

* Professional advisers, such as accountants or legal advisers

* Delivery, transportation or logistics partners where necessary to fulfil your booking

* Government bodies, regulators or law enforcement where we are legally required to do so

We only share information where there is a legitimate reason to do so and, where appropriate, we require third-party service providers to protect your information.

We do not sell your personal information.

## 9. International transfers

Some of the third-party service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection, in accordance with applicable data protection law.

## 10. How long we keep your information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on the type of information and why we need it.

For example, we may retain:

* Enquiry information for as long as reasonably necessary to deal with your enquiry and maintain appropriate business records.

* Customer and booking information for as long as necessary to provide our services and maintain appropriate business and financial records.

* Financial and accounting information for the period required by applicable legal and tax requirements.

* Marketing information until you unsubscribe or it is no longer necessary for the relevant marketing purpose.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

## 11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

* Unauthorised access

* Accidental loss

* Destruction

* Misuse

* Alteration

* Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

## 12. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

* Request access to the personal information we hold about you

* Ask us to correct inaccurate or incomplete information

* Ask us to delete your personal information in certain circumstances

* Ask us to restrict how we process your information in certain circumstances

* Object to certain types of processing

* Request the transfer of certain personal information to you or another organisation

* Withdraw consent where we rely on consent as our lawful basis

* Object to direct marketing

These rights are not absolute and certain legal exceptions may apply.

If you would like to exercise one of these rights, please contact us using the details provided in this Privacy Policy.

## 13. How to make a privacy request

To make a request relating to your personal information, please contact:

Email: [INSERT PRIVACY/CONTACT EMAIL]

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or making changes to your information.

## 14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

The ICO provides information about data protection rights and how to make a complaint.

## 15. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website you visit.

## 16. Children's privacy

Our services are not specifically directed towards children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

## 17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable data protection law.

The latest version will always be made available on our website, together with the date it was last updated.

We recommend checking this page periodically for any changes.

## 18. Contact us

If you have any questions about this Privacy Policy, our use of your personal information or your data protection rights, please contact us.